Legal Disclaimer
© 2022. Delta Air Lines, Inc.
Delta is committed to providing safe and clean transport for customers and a safe workplace for employees.
At Delta, we realize the opportunity to leverage our brand’s trust to drive good vendor practices, touching every aspect of our business.
Delta’s mission to connect the world includes our commitment to being a strong partner to the communities where our employees live, work and serve
Delta has remained steadfast in our commitment to address climate change
Our people are our strongest competitive advantage, and the high-quality service they provide sets us apart.
Delta has implemented a robust governance framework over ESG matters at the board and management levels.
Travel Can Change the World. For Good.

A Message from Ed Bastian

Group 150.svg
Group 127 (1).svg
Group 124 (1).svg
2021 was a year full of opportunities, challenges and uncertainty. Even as the development and distribution of safe, effective vaccines allowed us to begin rebuilding our business, we were met with obstacles at nearly every turn, including unpredictable variants that set back our recovery.
Through it all, Delta people rose to the occasion with the same commitment to excellence, care and compassion that always sets them apart. Their hard work is reflected in the many awards Delta received in 2021, including the J.D. Power No. 1 Airline ranking in the North America Airline Satisfaction Study, No. 18 on Fortune Magazine's World's Most Admired Companies list, and the Platinum Award for Operational Excellence by Cirium, to name a few. No one deserves this recognition more than the people of Delta.
We continue to be guided by our core values and our recognition of the significance of ESG matters to our business, as demonstrated throughout this report.

As I write this in spring 2022, we see blue skies ahead, and we’re setting our sights higher than ever before. While we continue our climb, Delta will continue to focus on:

Prioritizing Health and Safety Above All Else

Nothing is more important than the health and safety of our people and our customers. Many of the lessons we learned throughout the pandemic will carry through to the next era of air travel, including a renewed focus on cleanliness throughout the travel journey. And under the guidance of Dr. Henry Ting, our Chief Health Officer, we’ll continue to explore opportunities to prioritize well-being and bring joy to the travel experience.
Core to Delta’s culture is a philosophy of putting safety first—always. As more customers return to the skies, this relentless focus will continue. We’re investing in our people, equipment and aircraft to drive further improvements in flight and workplace safety metrics.
We’re also continuing to push for industry-wide solutions, like advocating for a national, comprehensive no-fly list of unruly passengers to mitigate the rise of in-flight misconduct. It’s important that Delta people and customers know I will always have their backs when it comes to safety.
While there are many challenges still ahead, we know there are even more opportunities. 2022 will be a pivotal year for Delta and for our world.
Ed Bastian
Chief Executive Officer Delta Air Lines, Inc.

Taking Care of Our People

Throughout the pandemic, we’ve been steadfast in our approach of putting people first.
That’s why we were quick to introduce robust health and safety measures and stand up new HR programs and resources for our people at the onset of the pandemic, and why we’ve invested more than $500 million in our pay protection, testing and vaccination efforts since that time.

This year we also celebrated the return of profit sharing, with a $100 million payout to celebrate a profitable second half of 2021—an accomplishment made possible by the hard work and resilience of our people. We decided long ago that Delta people should share in the success that they make possible, and that commitment will not waver.

Advancing Diversity, Equity and Inclusion

The goals we’ve set for diversity, equity and inclusion will continue to be a critical focus this year. We will actively seek diversity, boldly pursue equity and consciously promote inclusion.
Some of our specific areas of focus include: strengthening our pipeline to have stronger diversity and representation in our employee base, continuing to enhance the diversity of our Board of Directors, assessing for bias in our talent processes, pursuing equity, creating more opportunities for underrepresented people and increasing inclusion training. While we’ve made great progress in these areas already, the journey is ongoing.

Building a Sustainable Future

Amid the challenges of the pandemic, we continued to accelerate our efforts to combat the crisis of climate change and build a more sustainable future for air travel.
We believe strongly that customers should not have to choose between seeing the world and saving the world. Travel and sustainability are not mutually exclusive. That’s why we’ve announced our intention to set science-based targets on our Flight to Net Zero and to reduce waste onboard our aircraft.
You’ll see this commitment to sustainability come to life in many ways, both onboard our aircraft and in our communities at large. In 2021, Delta made capital expenditures of approximately $3.2 billion, the majority of which went toward new aircraft that are, on average, 25% more fuel efficient per seat mile than retired aircraft, as well as terminal construction that includes enhancements to energy efficiency. In addition, 25% of our ground equipment is expected to be electric by the end of this year, increasing to 50% by 2025.
We’re also continuing to look for opportunities to form innovative partnerships and coalitions and to sign new sustainable aviation fuel (SAF) agreements.
To lead the charge on these important efforts, we’ve recently welcomed Pamela Fletcher to Delta as our new Senior Vice President and Chief Sustainability Officer—the airline industry’s only C-Suite level CSO. I look forward to working closely with Pam as we lead the industry to a sustainable future.

Serving Our Communities

Giving back to the communities where we live, work and serve remains a cornerstone of our culture, demonstrated by the thousands of volunteer hours and $36 million in charitable contributions from Delta and The Delta Air Lines Foundation in 2021.
As the pandemic continued to reshape community engagement, Delta remained a leader in creating global change. In 2021, we were recognized as one of the 50 most community-minded companies in the U.S. by Points of Light and as American Red Cross’ No. 1 corporate blood drive sponsor—both for the fourth year in a row.
While there are many challenges still ahead, we know there are even more opportunities. 2022 will be a pivotal year for Delta and for our world. For many, it will be an opportunity to reconnect with loved ones and visit places they’ve longed to see for many years. We can’t wait to welcome these customers back to the skies.
Whether you’re a customer, an investor, an employee or a community partner, I want to thank you for being part of this journey with us.
Ed Bastian Chief Executive Officer Delta Air Lines, Inc.