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Employee Engagement
Employee connection and feedback improve our culture and performance.
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“Our people are the heart and soul of Delta and the reason we are the most awarded airline. We are committed to listening, caring and advocating for our people. Fueled by their feedback, our goal is to create a great place to work where all Delta people can be at their best for our customers.”
- Joanne Smith, EVP and Chief People Officer
We have 10 employee Business Resource Groups, with participation from one-third of our employees, that are regularly tapped for feedback and leveraged for their unique knowledge and perspective. Our large divisions also support Employee Involvement Groups that focus on everything from improving the customer experience to enhancing work-life balance.
We regularly hold executive-led, company-wide town hall discussions, communicating our ongoing commitment to our people and culture. In line with our open-door policy, our in-person and accessible online events with senior management team members facilitate communication across the company.
Our executive leaders and the Board of Directors also hear employee voices through the engagement of the Delta Board Council. This group comprises employee representatives from every major noncontract operating division, providing a direct voice for employee feedback, interests and perspectives.
Listening, engaging and connecting with employees strengthens our organization. We target to provide over 6,000 frontline employees each year the opportunity to come together face-to-face with our CEO and executive leadership team to learn about the direction of the business and to directly share feedback.
of employees gave Delta a positive rating
Another key mechanism for gathering critical input is our company-wide employee surveys.
In 2022, we conducted two pulse check-in surveys. More than 45,000 Delta employees responded to these surveys, representing roughly half of the eligible employee population at the time.
The average overall response rate for 2022 was 47% women and 43% men, with an average engagement score of 79, three points higher than the U.S. industry benchmark.
Of the total participants, 79% of our employees gave Delta a positive engagement rating.
We measure engagement as a composite of being happy working at Delta, being proud to tell others you work at Delta and being willing to recommend Delta to family and friends.