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© 2022. Delta Air Lines, Inc.
Delta is committed to providing safe and clean transport for customers and a safe workplace for employees.
At Delta, we realize the opportunity to leverage our brand’s trust to drive good vendor practices, touching every aspect of our business.
Delta’s mission to connect the world includes our commitment to being a strong partner to the communities where our employees live, work and serve
Delta has remained steadfast in our commitment to address climate change
Our people are our strongest competitive advantage, and the high-quality service they provide sets us apart.
Delta has implemented a robust governance framework over ESG matters at the board and management levels.
Travel Can Change the World. For Good.

Highlights and Awards

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Maintain a corporate governance program aligned with evolving best practices
Board Committee Charters revised to clarify ESG responsibilities
Management oversight of ESG elevated through ESG and Carbon Councils and onboarding of the industry’s first C-Suite level Chief Sustainability Officer


Reduce the risk of transmission of COVID-19 variants throughout our operation
Provided 1M free COVID-19 tests to employees
Hosted vaccine clinics for employees and community members
Achieved a 95% domestic employee vaccination rate
Proactively reduce risks by identifying, assessing, mitigating and/or eliminating hazards that may cause incidents/ accidents or injuries to customers
Zero serious customer injuries in 2021

People and Well-being

Double spend with Black-owned businesses to $690M by 2025
~$315M spent in 2021
Increase diversity of qualified candidates and new hires
of new hires for General Manager, Director and Managing Director roles are Black external candidates, up from 20% in 2020
Close diversity gaps in senior leadership positions
Increase from 10% to 16% in officer representation among underrepresented racial and ethnic groups from 2020 baseline
Enhance employee well-being
Established employee well-being metric, Flourishing Index, to guide future programs; building upon investments in health and well-being programs and protecting employees from COVID-19

Responsible Supply Chain

Enhance oversight to support sustainability of supply chain
Launched Supplier Sustainability Program via EcoVadis

Climate and the Environment

Improve fuel efficiency
0.8% improvement on available seat mile basis from 2020 to 2021
10% Sustainable Aviation Fuel (SAF) by 2030
39% of 2030 SAF secured through offtake agreements
25% Electric Ground Support Equipment (eGSE) in 2022
19% as of April 2022
Achieve net zero by 2050
Announced intention to set science-based targets to achieve net zero GHG emissions no later than 2050 and improve emissions intensity no later than 2035 compared to a 2019 baseline
$1 Billion investment through 2030
$137M invested to purchase and retire offsets relating to 27M metric tons of 2021 carbon emissions

Employee Awards

No. 18 out of 100 Best Places to Work
100% Best Places to Work (6th year in a row)

Customer Service Awards

No. 18 up 5 spots
2022 World's Most Admired Companies (in 2021 Delta ranked No. 23) (9th consecutive year), Fortune* Delta is the highest-ranking airline on this Top 50 list
Best Airline for American Travelers
Delta Air Lines, USA Today
Best Airport Lounge The Delta Sky Club at John F. Kennedy International Airport in New York USA Today
Best Cabin Crew Delta flight attendants, USA Today
Operational Excellence Platinum Award, Cirium
Best Overall Customer Service Airline Business Traveler

ESG Awards

No. 38 Top-performing company on ESG issues
Top Airline in the ESG category (2021)
*From Fortune. © 2022 Fortune Media IP Limited. All rights reserved. Fortune and Fortune World’s Most Admired Companies are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Delta Air Lines.