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2025

DELTA
DIFFERENCE
REPORT

Delta is connecting
the world. For Good.

As Delta enters our second century of flight, we’re focused on building the airline of the future for our people, customers, investors and the communities we serve. Our foundation for growth is built on our longstanding value of always putting people first, which has guided us for 100 years.”

Ed Bastian Chief Executive Officer
A Message From Ed Bastian
In an airport terminal, a uniformed Delta Air Lines pilot kneels to greet a child holding a stuffed toy, while an adult stands nearby with a rolling suitcase, suggesting a welcoming moment before a flight.

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An airport ramp scene shows a ground crew member wearing an orange high‑visibility jacket standing on the tarmac and signaling with a handheld baton to a Delta airplane, assisting it as it parks at the gate under a clear blue sky.
An airport ramp scene shows a ground crew member wearing an orange high‑visibility jacket standing on the tarmac and signaling with a handheld baton to a Delta airplane, assisting it as it parks at the gate under a clear blue sky.

Safety

Our policy is “Safety First, Always.” Safety, operational reliability and customer service have been Delta’s foundation for more than 100 years.

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A Delta employee in a red uniform assists a family of three at a self‑service kiosk in a bright, modern airport concourse.
A Delta employee in a red uniform assists a family of three at a self‑service kiosk in a bright, modern airport concourse.

People

We believe that Delta’s people and culture are our strongest competitive advantage, and that the high‑quality service our employees provide sets us apart from other airlines.

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Two Delta employees stand side by side wearing matching gray T‑shirts that read “100 YEARS – STILL CLIMBING.” They hold packaged food items, with tables, boxes, and other volunteers working in the background
Two Delta employees stand side by side wearing matching gray T‑shirts that read “100 YEARS – STILL CLIMBING.” They hold packaged food items, with tables, boxes, and other volunteers working in the background

Community

Giving back to our communities has been a core part of Delta's culture and mission to connect the world for more than 100 years.

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A Delta airplane flies above a green landscape of fields and rolling terrain, viewed from an elevated angle, with the aircraft’s white body and red‑and‑blue tail clearly visible
A Delta airplane flies above a green landscape of fields and rolling terrain, viewed from an elevated angle, with the aircraft’s white body and red‑and‑blue tail clearly visible

Environment

Delta’s mission to connect the world includes working to imagine and help deliver a more sustainable future of travel. This is not only important to our customers, it is essential to positioning our business to thrive into the future.

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A modern conference room with a long wooden table surrounded by purple upholstered chairs. A potted plant sits at the center of the table, with vertical wood slats and glass walls in the background.
A modern conference room with a long wooden table surrounded by purple upholstered chairs. A potted plant sits at the center of the table, with vertical wood slats and glass walls in the background.

Governance

Delta has a history of a strong, independent Board, composed of experienced members who are diverse with respect to background, skills, experiences, gender, race and ethnicity.

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