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A Delta employee wearing a headset stands at a workstation in an operations control center, facing multiple computer monitors displaying maps and flight‑tracking data
A Delta employee wearing a headset stands at a workstation in an operations control center, facing multiple computer monitors displaying maps and flight‑tracking data

Responsible Approach to AI

As Delta continues to integrate advanced technologies into our business, we take a balanced approach to artificial intelligence (AI), using it to improve operations and enhance the customer experience while prioritizing our customers’ and employees’ privacy, safety, security and trust.

The Board of Directors oversees Delta's AI strategy through the Audit Committee. In 2025, management provided the Audit Committee with periodic updates on the company’s evaluation and implementation of generative AI tools within Delta’s operations, along with broader information technology updates. Additionally, a management-level AI Governance Committee, consisting of cross-functional subject-matter experts, oversees the responsible design, development and deployment of AI, including generative AI, using principles of safety and security, transparency and reliability, and ethics.

Delta has implemented various AI-driven solutions utilizing these frameworks. Operational initiatives include using AI models to route and distribute bags with short connections or to make gating decisions more efficiently, and optimizing the frequency and timing of maintenance tasks to drive the highest levels of reliability. In 2025, Delta launched the beta version of Delta Concierge, an AI-powered virtual assistant within the Fly Delta app, which aims to deliver real-time travel support for our customers. Moving forward, Delta will continue to leverage AI responsibly to improve operations and enhance the customer experience.