Safety Management System
Safety is our number one priority. As an airline, health, safety and security are non-negotiable and operating a safe and reliable airline is the underpinning of our success. We are grateful and privileged that our customers, colleagues and communities entrust us with their transportation needs. Safety for our employees and customers is a foundational commitment that permeates our culture.
Delta’s Safety Management System (SMS) is a leader-driven, process-oriented approach to ensuring occupational and operational safety through identifying hazards, assessing and mitigating risk, monitoring our safety performance and promoting a positive safety culture.
In conjunction with our organization-wide safety policy, we designed the SMS to be proactive, predictive and data-driven in nature. Delta was an early adopter of SMS principles, and in 2017, we were one of the first airlines to receive validation from the FAA several months before the requirement to do so.
As our SMS Accountable Executive (AE), Delta’s CEO retains ultimate responsibility for the SMS and has final authority for Delta’s safety performance. The AE and Delta Leadership Committee (DLC) are committed to providing the necessary resources to ensure our SMS remains healthy and effective. They are briefed regularly on our safety performance.
For the SMS to remain effective, we rely on continuous, open reporting from our employees. We investigate all safety reports fairly and fully. We will not take disciplinary action against an employee for reporting safety hazards, concerns or incidents, including when an error occurs while the employee acts in good faith. Delta is committed to a positive, just safety culture where every employee is empowered to stop the operation at any time to address safety concerns impacting our customers, people or equipment.

We apply Safety Risk Management (SRM) to identify hazards that could lead to an accident or incident. For example:

Implementation of new systems, such as a new aircraft type
Revision of existing systems, such as procedural or manual changes
Development of new procedures, such as adding new airports to our network
Identification of new hazards or ineffective risk controls through our safety assurance processes